RMA Request Policy
Return Merchandise
Procedure
EPROM Inc. support staff is available to assist EPROM Inc. dealers in determining whether
the product is defective, prior to it's return. Based on the circumstances, we may be able
to provide a recommended phone fix, or direct you to the manufacturer's closest Authorized
Repair Centre.
An RMA Authorization number MUST be obtained PRIOR to returning any product. Customer and
product information is required to process an RMA. Please phone or fax for your RMA
request to obtain an RMA number which will valid for 15 days. The RMA number does not
guarantee that you will receive warranty service, replacements or that credit will be
approved. Returns not conforming to the appropriate procedures will be returned to you,
freight collect. We will not accept product that is returned improperly packaged, marked,
or physically damaged.
Returning Products To EPROM
Inc.
Proof of Purchase MUST be included with the shipment, quoting the invoice number. A
detailed description of the problem will speed up the repair/replacement turnaround time.
Products must be in their original packaging material and box, all undamaged and unmarked,
including anti-static bags, manuals and cables, if originally included. Improperly
packaged product is frequently damaged in transit, requiring EPROM Inc. to refuse your
shipment within 48 hours. Enclose the completed RMA form including RMA number(s)
with your shipment.
NOTE: Shipments to EPROM Inc. MUST BE PREPAID TO
DOOR WITH THE RMA NUMBER ON THE LABEL. A $20.00 Administration fee will be charged to
locate a copy of your original invoice. Product that has been deliberately marked by the
customer(s) for ID purposes will not be accepted for replacement. We recommend a small,
easy-to-remove sticker be utilized for ID purposes, to show invoice number, invoice date,
etc.
Receiving Your Repaired Or Replaced Product EPROM Inc. will ship your replacement right to
your door, pre-paid by our carrier, IF YOU HAVE FOLLOWED ALL RETURN PROCEDURES. Should you
prefer another carrier, the item(s) will be shipped, freight collect.
Inquiries
When making inquiries, always refer to your RMA number. Please allow us at least 3 days,
following receipt, to process the returns.
Returns For Credit
Returns within 15 days of purchase must be pre-authorized by contacting your EPROM Account
Manager and are only acceptable when in "NEW", resaleable condition with
original boxes unmarked. A 25% restocking fee will apply based on the item's purchase
price.
DOA Merchandise
DOA product will be immediately repaired or replaced by EPROM Inc. during the first 7 days
from our invoice date (exceptions: D-Link, Hauppauge and Linksys
products). If EPROM Inc. can not repair or replace the item promptly, you will
have the option to take a similar product at equal value or a credit. Original, unmarked
packaging is required
No Fault Found
"No Fault Found" returns will be subject to a $10.00 inspection and handling
charge.
Off Warranty Service
Off warranty service will be provided at $60 per hour for labour, plus parts and shipping
cost. |