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RMA


MARKHAM BRANCH:

100 Shields Court
Markham, ON Canada
L3R 9T5
Tel: (905) 944-9000 (Ext: 234)

Apply the RMA online

Check your current RMA Status




IMPORTANT NOTICE(S): (Effective Immediately)

  • Eprom Inc. will no longer accept RMAs for all LCD monitors with 1, 2, or 3 burnt pixels!
  • Eprom Inc. will no longer be accepting RMA on any ASUS Motherboards with DAMAGED CPU Sockets.
  • Eprom Inc. will no longer be accepting RMA on any CANON, EPSON, HP or Samsung Printers, instead these RMA's should be sent directly back to their respective manufacturer. Eprom will only accept DOA printers within 30 Days of original invoice date.
  • Effective immediately, Eprom Inc. will no longer be accepting any RMA and/or DOA on D-Link, Hauppauge and Linksys products. All products should be sent directly back to their respective manufacturers.


RMA Request Policy


Return Merchandise Procedure

EPROM Inc. support staff is available to assist EPROM Inc. dealers in determining whether the product is defective, prior to it's return. Based on the circumstances, we may be able to provide a recommended phone fix, or direct you to the manufacturer's closest Authorized Repair Centre.

An RMA Authorization number MUST be obtained PRIOR to returning any product. Customer and product information is required to process an RMA. Please phone or fax for your RMA request to obtain an RMA number which will valid for 15 days. The RMA number does not guarantee that you will receive warranty service, replacements or that credit will be approved. Returns not conforming to the appropriate procedures will be returned to you, freight collect. We will not accept product that is returned improperly packaged, marked, or physically damaged.


Returning Products To EPROM Inc.

Proof of Purchase MUST be included with the shipment, quoting the invoice number. A detailed description of the problem will speed up the repair/replacement turnaround time. Products must be in their original packaging material and box, all undamaged and unmarked, including anti-static bags, manuals and cables, if originally included. Improperly packaged product is frequently damaged in transit, requiring EPROM Inc. to refuse your shipment within 48 hours. Enclose the completed RMA form including RMA number(s) with your shipment.

NOTE: Shipments to EPROM Inc. MUST BE PREPAID TO DOOR WITH THE RMA NUMBER ON THE LABEL. A $20.00 Administration fee will be charged to locate a copy of your original invoice. Product that has been deliberately marked by the customer(s) for ID purposes will not be accepted for replacement. We recommend a small, easy-to-remove sticker be utilized for ID purposes, to show invoice number, invoice date, etc. Receiving Your Repaired Or Replaced Product EPROM Inc. will ship your replacement right to your door, pre-paid by our carrier, IF YOU HAVE FOLLOWED ALL RETURN PROCEDURES. Should you prefer another carrier, the item(s) will be shipped, freight collect.


Inquiries

When making inquiries, always refer to your RMA number. Please allow us at least 3 days, following receipt, to process the returns.


Returns For Credit

Returns within 15 days of purchase must be pre-authorized by contacting your EPROM Account Manager and are only acceptable when in "NEW", resaleable condition with original boxes unmarked. A 25% restocking fee will apply based on the item's purchase price.


DOA Merchandise

DOA product will be immediately repaired or replaced by EPROM Inc. during the first 7 days from our invoice date (exceptions: D-Link, Hauppauge and Linksys products). If EPROM Inc. can not repair or replace the item promptly, you will have the option to take a similar product at equal value or a credit. Original, unmarked packaging is required


No Fault Found

"No Fault Found" returns will be subject to a $10.00 inspection and handling charge.


Off Warranty Service

Off warranty service will be provided at $60 per hour for labour, plus parts and shipping cost.